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Home > Customer Service

Customer Service


View our Frequently Asked Questions (FAQs) below.

Frequently Asked Questions

Is your site secure?

YES! The Order Form pages for TheBCMall.com are served through Yahoo!, providing a secure https connection using 128-bit SSL v2/v3 encryption. Credit card information is encrypted when a shopper enters the credit card number in the web browser, when it is sent to the Yahoo! server and finally when it is sent from the server to TheBCMall.com.

You can see the secure server certificate information for Yahoo! Store servers by going to the Order Form page and double-clicking on the locked padlock icon in your browser's status bar (at the bottom of the page for most browsers).

If the icon does not appear, use this method to verify you are securely shopping. On your checkout page, right-click with your mouse. Select Properties. This will show you the actual Web address for the page you are on and it should be https (s for secure).

I’m having trouble placing multiple items in my Shopping Cart?

Our Web site uses cookies to store information about the order you are placing and these cookies need to be accepted by your Web browser. You may have chosen to 'not allow cookies' to be set in your browser. You can change this by following the instructions below or contacting your system administrator.
- To enable cookies in Microsoft Internet Explorer, select Tools -> Internet Options -> Privacy, and chose a less restrictive setting.
- In Netscape 4.76, select Edit -> Preferences -> Advanced and choose a less restrictive setting.
- In Netscape 7, select Edit -> Preferences -> Privacy & Security -> Cookies and choose a less restrictive setting.
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I have a question about my order. Who should I contact?

If you have a question or request about your order, contact: Click here to Email for assistance Be sure to include your Order Number.
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What is your mailing address?

TheBCMall.com
14710 37th Avenue Ct NW
Gig Harbor, WA 98332
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How do I return an item?

We want you to have a great shopping experience and to be satisfied with your merchandise. If for some reason you’re dissatisfied with an item, we’re happy to offer an exchange or to refund your money (less shipping and handling). Returns and exchanges must be received within 14 days from the date we shipped your order and items must be in unused condition with original packaging intact. Returns and exchanges will not be accepted after 14 days from the date we shipped your order. ALL damages must be reported within 48 hours of receipt. In the rare instance that we will accept a return outside of the 14 day window from when we shipped, there will be a 20% restocking fee.

If you wish to return an item, simply Click here to Email for Return Authorization. Be sure to include your order #, your name, date of order and reason for return. We will then email a return authorization number and a return address. We cannot accept any returns without the return authorization number.
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Do you accept orders by mail?

Yes! You can shop online, using your cart and, when done, just print that order page and submit with payment.

OR

Write your information and submit with payment.
Please include:
Name
Shipping address
Telephone number
Email address


Payment Info:
We're happy to accept personal checks or money orders.
If you prefer to mail your credit card information, please include the following:
Credit Card Number
Credit Card Expiration Date
Name on Credit Card
Billing Address for Credit Card (if different than shipping address)

Item Information:
Item Number
Quantity
Item Name
Cost
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Do you accept orders by email?

Yes! Follow the instruction above under orders by mail, but Click here to Email your order instead of mailing. Please note, sending your payment details to us via email is NOT secure.
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Do you offer discounts?

Yes! We currently carry over 1300 different products. No order is too small or too large.

The more you order, the higher the volume discount. At checkout, just enter the applicable coupon code and the savings are calculated for you!

This Web site is updated regularly as new products and services are added or prices change.

Our discounts aren’t only for Retailers, but they’re for Individuals, too! Gather your friends or team members and place one order to take advantage of volume discounts.

Discount Schedule with Coupon Code:

Over $150 - 5% Coupon Code: A150
Over $300 - 10% Coupon Code: A300
Over $500 - 20% Coupon Code: A500
Over $750 - 25% Coupon Code: A750

HOW TO USE YOUR COUPON CODE:
When done shopping and after you've selected the Checkout Button, see #2 on your checkout page.

-- "#2. Enter the Coupon or Gift Certificate Code: If you have a coupon or gift certificate that can be redeemed from TheBCMall.com, please enter the offer code in the box..." This is where you'll enter your Coupon Code of A300 or A500, etc.

Discounts are per order. Combined total of multiple orders do not qualify. The above discounts supersede any other discounts and may not be combined with any other offers, promotions or discounts, including but not limited to shipping, clearance, giveaways, advertised specials, etc. These discounts apply to orders shipping to USA domestic addresses only. Contact us regarding international shipping discounts for volume purchases.

If you have any questions about this volume pricing plan, please contact us!
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Do you offer wholesale pricing?

Please see answer to above question Do You Offer Discounts.
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The Discount / Wholesale schedule doesn’t seem to apply to us. Who should I contact?

Click here to Email for Discount Policy Assistance
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I signed up for a catalog but haven’t received it. Why?

We do not have a paper catalog.

We add merchandise so often that as soon as you would receive a printed catalog, it would be outdated.

If you would like to be on our emailing list, please fill out the form to the left, "Sign up for our Email Newsletter." We periodically offer special coupons exclusively for our list members.
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How quickly do you ship your packages?

We make every effort to ship your products within 24-48 hours! If your items are backordered, we will update your order information in our Yahoo! store. Although most of our orders ship within the 24-48 hour window, this is not guaranteed.

The majority of our orders are shipped via the U.S. Postal Service. Most in-stock items will arrive on your doorstep 5-8 business days after receipt of your order.
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What if I needed my merchandise “yesterday?”

If you’re in a time crunch and must have your order quickly, please consider our Express Shipping. This is delivery the next day, although some outlying areas take 2 days for delivery. This option is available, Monday through Friday. Overnight orders must be in by 10am Pacific time.
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How do you ship your packages?

Most of our packages ship United State Postal Service (USPS) Priority Mail with package tracking.
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What are your shipping rates?

  • Shipping Cost
    • Merchandise Total $0 to $5.99
      • Shipping $ 5.00
    • Merchandise Total $6.00 to $21.98
      • Shipping $ 7.95
    • Merchandise Total $21.99 to $49.99
      • Shipping $ 8.95
    • Merchandise Total $50.00 to $74.99
      • Shipping $ 9.95
    • Merchandise Total $75.00 to $124.99
      • Shipping $11.95
    • Merchandise Total $125.00 and up
      • Shipping $15.95
Shipping: Express Mail for United States - Add: $18.00

IMPORTANT --- PLEASE NOTE: For heavier packages (mugs, picture frames and such), additional shipping charges may apply. Your additional charge will reflect exact shipping cost.

Outside United States - All of our International Packages are sent via USPS Global Priority.
International – Add: $15.00

About Global Priority Mail –
Global Priority Mail is an expedited airmail service, and most of the time packages arrive within ten days from the date of shipment. However, it does not have a tracking number, and cannot be insured. Weight of the package is limited to 4lb.

Note: All Canadian orders are shipped by United States Postal Service (USPS) Global Priority. A USPS Certificate of Mailing (Form-3817) receipt is retained by TheBCMall.com for proof of shipping on all orders. Canadian shipments are not insured and TheBCMall.com is not responsible for lost, damaged, or stolen items.

Note: All International orders are shipped by United States Postal Service (USPS) Global Priority. A USPS Certificate of Mailing (Form-3817) receipt is retained by TheBCMall.com for proof of shipping on all orders. International shipments are not insured and TheBCMall.com is not responsible for lost, damaged, or stolen items.

About Global Express Mail -
Global Express Mail is the fastest and safest delivery service, with average delivery time of 5-7 days. It is automatically insured for $100, and you can buy additional insurance for up to $500.

Global Express also provides a tracking number, which you can use to check the status of the shipment at USPS's website.

An Important Note About International Shipping: In very rare cases, the packages get lost permanently, and unfortunately there is nothing we can do about it. Please remember that we are not responsible for lost or stolen packages shipped via Global Priority Mail. If you need a tracking number and insurance, consider having your package shipped via Global Express
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Will you sell my items for me in your store?

We do not accept consignment items.
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I sell/make pink ribbon items and think you might be interested in offering them to your customers. Who should I contact?

Artists and craftsmen and craftswomen who create one of a kind items need to reach stores who specialize in these kinds of crafts.
The merchandise we offer in our store is bought in bulk at wholesale pricing. With over 1000 items, that's the only way we can keep up.

We're always looking for new product and new product ideas. If you'd like us to consider your product, here's how to get the quickest response:

Send an actual production, complimentary sample of your product (no prototypes please) including actual packaging and/or pictures to:

New Product Review
TheBCMall.com
14710 37th Avenue Ct NW
Gig Harbor, WA 98332

Don’t forget to include wholesale pricing with your sample!

You will receive a response within 4-6 weeks.
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What kind of payment can I use for my purchases?

We accept Visa, MasterCard, AMEX, Discover and Diners Club. For mailed, emailed and faxed orders, if you prefer, we accept personal and company checks, and money orders. All funds must be in U.S. Dollars. Checks must be drawn on a U.S. bank.
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Do you accept purchase orders from educational or government institutions?


Email your request and we'll promptly respond.Click here to Email your request
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What happens when my order is complete?

Order Confirmation
You will receive an email Order Confirmation within hours of placing your order. Your order number will be included. We encourage you to save or print your email Order Confirmation for your records.

Order Shipped & Order Updates
We will email you as items in your order ship, and as we obtain updates on the status of your order.
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Why don’t you provide a list the organizations you contribute to ?

When I used to, the requests from groups was unmanageable. There’s lots of competition out there - even if we all have the same goal. We are not non-profit because we like the flexibility of being able to contribute to groups or individuals in need and into the research for a cure to breast cancer, sending funds where we (the folks here doing the order processing, packing, etc) choose, without time delays and/or having to go through “the board.” We contributed to over 20 organizations/individuals last year.

Maureen lost her mom and her aunt to breast cancer; she was diagnosed in 1996 and had the breast cancer return in 1997. Her mom’s brother was diagnosed in 2009 and had a mastectomy. As far as Maureen is concerned, we’re going to keep fighting and funding until there’s a cure. Then it will be time for some lazy days on the beach!
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